Contact Us (Preview)

How can we help?

Tell us who you are and we'll take you to the right place. Most requests are handled in just a few clicks.

Returning customer

Already placed an order? Sign in to your account to track a delivery, start a return or exchange, request missing parts, or message our support team about your order.

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You'll sign in with the email used on your order.

New customer

Haven't ordered yet? Get help choosing the right umbrella or pergola, ask about a product, shipping, or wholesale & trade — or anything else.

No account needed.

New customer — what do you need? Coming soon

Product question
Sizing, fabric, tilt, wind ratings — get a recommendation before you buy.
Shipping & lead times
Delivery estimates, freight, and where we ship.
Wholesale & trade
Hospitality, design, and bulk-order inquiries.

Placeholder options — we'll define and wire these up in the new-customer flow.

Common questions

Placeholder questions — to be replaced with more relevant ones.

Question one
Answer placeholder. We'll swap in the real question and answer.
Question two
Answer placeholder. We'll swap in the real question and answer.
Question three
Answer placeholder. We'll swap in the real question and answer.
Question four
Answer placeholder. We'll swap in the real question and answer.
Prefer to call? We're happy to help.